HOBBY AUTHORITY DISTRIBUTION REPAIR (NON WARRANTY) & WARRANTY SERVICES
This RMA system will accept all electronic products that were distributed by Hobby Authority Distribution (HAD) in the USA. Please select corresponding brand name for product options.
To proceed, please fill out RMA form below. After submitting the RMA we will e-mail you a copy of the form along with a printing label for your convenience.
If you can’t find a matching product in the list, please use CONTACT FORM to contact us.
Important: If you are returning a product for a warranty claim, your original product purchase receipt must be included with your returned product. If you are returning a product without original proof of purchase, it will be automatically processed as a non-warranty case, and repair options will be offered.
We are the global/ North America distributor of the below brands. We are honor to provide repair and warranty service to all customers who have qualified products purchased from authorized HAD dealers.
- Maclan Racing (North America)
- Xpert RC (North America)
- G Force Hobby (North America)
Please read the below common FAQ before you continue to file an RMA:
- For all warranty claims and non warranty repair service cases, the customer will be responsible for shipping to HAD.
- DO NOT SEND PRODUCTS to Hobby Authority Distribution without completing and printing out RMA form.
- Warranty is “not automatic” and is only determined after the items are inspected by our service department. The warranty covers all damages caused by manufacture defective parts and or workmanship. The warranty is based on the date of purchase, not how many times it’s been used.
- A mismatched proof of purchase (using a new receipt to claim a warranty for an old unit) will be declined.
Have trouble with your HAD distributed products? Please first:
- Review installation instructions in the user manual.
- Read over the PRECAUTION section in the user manual.
- Review WARRANTY statement in the user manual to ensure no warranty guidelines were voided.
- Typical conditions that are considered mishandled and not covered by the factory warranty:
- Physical/mechanical damage due to external impact.
- Modification or disassembled by the user.
- Incorrect application setting (including battery protection, gear ratio, boost power timing, etc.)
- Overheating caused wires and connector desoldering.
- Cooling fan damaged by water or dirt. A cooling fan is considered a consumable part. It can break due to impact/ crash. It is not covered by the warranty.
- Lack of maintenance that accumulated dirt and moisture to cause product malfunction.
- Unsecured/ improper installation that caused physical/mechanical damage.
- ESC was returned without capacitor module, with any wire directly cut off, and/or capacitor resoldered, will be declined for factory warranty.
If you cannot resolve your issue by completing the steps above and are planning to send in your items, you need to:
1. Assess if the item is physically damaged or damaged due to incorrect setups.
a. A product that is found to have been mishandled, abused or used incorrectly, modified factory wires with poor soldering, including use in an application other than that for which the turning product is intended, will not be covered under warranty.
The customer is responsible for the return shipping cost if the item is not covered under warranty. Please assess your item thoroughly before you send it in. If you are not sure whether your item is under warranty, please contact our service department at firstname.lastname@example.org or use CONTACT FORM to contact us.
b. We have no control over the connection and use of the product or other related electronics, no liability may be assumed nor will be accepted for damage resulting from the use of the product. The liability in no case shall exceed the product’s original cost.
2. Have the receipt ready and send it along with your RMA.
a. The item on the receipt has to be corresponding to the RMA item you send in.
b. All manufacturers offer warranty services from 1 to 12 months depending on the product line. Please check the user manual to verify.
c. The name on the receipt must be identical to the person who filled out the RMA. You should not borrow and use other’s receipts. The warranty is not transferrable.
3. Fill out the RMA form with the correct information.
4. Provide a tracking number for your RMA package and update the information to RMA@hobbyauthority-dist.com. It is strongly recommended that you ship your warranty items with a carrier that can insure or track your package. HAD is not responsible for lost packages.
What to expect after you send in your RMA?
- For all warranty claims, the customer will be responsible for shipping to Hobby Authority Distribution.
- The standard turnaround time of RMA cases was 10 to 15 business days starting from the date of receipt date of HAD.
- We will ship back the RMA item by USPS First Class mail with tracking service. If you need your item in a hurry, you MUST let us know in advance and cover the additional shipping cost
that applies, if you want expedited shipping.
- Your RMA case will be closed if we do not hear back from you for 30 days. The main way we contact your customers is through email, so please check your email regularly.
- To check your RMA status, please use our RMA Checking System for the latest status including the tech result and return tracking number.
- We reserve the right to refuse any product that is found to be free of defects. The product will be returned to you along with a copy of our testing results.
- A warranty case is determined by the date of purchase.
- Once an ESC and motor were used/ raced, that means the product is free from manufacturing defects.
- We ship your RMA case to the address you entered in the RMA form. We are not responsible for package loss if the shipping address was incorrectly entered by the owner.
- Your warranty claim will not be accepted if:
- The unit was a prototype sample.
- The unit was free of charge from HAD.
- The unit has a mismatched invoice.
- The invoice does not prove you as the original owner.