RMA Status : Check-Out

Your Shipping Address:

Name : Name*NEIL KARAM
Email : NEILUS12@YAHOO.COM
Street Address : 7660 NW 14TH ST
City : PEMBROKE PINES
State : FLORIDA
Zip Code : 33024
Country : USA
Phone : (954) 624-5040
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : RED LIGHT FLASHING, NO THROTTLE. NOT COMMUNICATING WITH RADIO
Date Purchased : 2018-05-04
Where Purchased : AMAIN HOBBIES


RMA: 986

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Name*NEIL KARAM
Email : NEILUS12@YAHOO.COM
Street Address : 7660 NW 14TH ST
City : PEMBROKE PINES
State : FLORIDA
Zip Code : 33024
Country : USA
Phone : (954) 624-5040
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : RED LIGHT FLASHING, NO THROTTLE. NOT COMMUNICATING WITH RADIO
Date Purchased : 2018-05-04
Where Purchased : AMAIN HOBBIES


RMA: 986

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User Note

Check-in: 7/18/2018 2:54pm by Barbara

Inspection: 7/19/2018

  • Checked motor. It has dirt/ sand covered major parts of the motor. We’d suggest the customer to maintain the motor in regular basis to avoid possible damage by dirt.

IMG_8058[1] IMG_8059[1] IMG_8060[1] IMG_8062[1]IMG_8055[1]IMG_8056[1]

  • We cleaned up the motor, and performed a test. The motor is confirmed OK.
  • Checked the ESC, the capacitor module wrap was removed. The fan wire was off the connector.

IMG_8053[1] IMG_8054[1]IMG_8057[1]

  • The ESC was found to have corrupted memory, possibly caused by unstable power or statics.
  • We flashed the ESC memory and firmware, and tested ESC again. SeeĀ RMA986 testing video.

Note: we’d suggest the customer to order new capacitor module and a new ESC fan as both items were damaged. We can solder the new capacitor module for the customer and test the ESC to ensure it’s OK. Please reply if you wish to proceed the parts order.

Check-out: 7/20/2018 2:02pm by Barbara. Shipped via US Mail with tracking number: 9400111699000630416165