RMA Status : Check-Out

Your Shipping Address:

Name : Brian Jenkins
Email : squamster67@yahoo.com
Street Address : 4606 S 475 W
City : Ogden
State : UT
Zip Code : 84405
Country : USA
Phone : (385) 206-7415
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : ESC wont update through any means. The usb wont communicate with the computer. It will turn on the red light but doesn’t communicate through the Prolink or the usb. Also when the Prolink is hooked to the ESC wire, it will boot up the Prolink, but no changes can be made to the profile of the esc
Date Purchased : 2016-11-22
Where Purchased : Hobby Authority Direct


RMA: 972

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Brian Jenkins
Email : squamster67@yahoo.com
Street Address : 4606 S 475 W
City : Ogden
State : UT
Zip Code : 84405
Country : USA
Phone : (385) 206-7415
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : ESC wont update through any means. The usb wont communicate with the computer. It will turn on the red light but doesn’t communicate through the Prolink or the usb. Also when the Prolink is hooked to the ESC wire, it will boot up the Prolink, but no changes can be made to the profile of the esc
Date Purchased : 2016-11-22
Where Purchased : Hobby Authority Direct


RMA: 972

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User Note

Check-in: 7/2/2018 11:16am PST.

Out of warranty period. Will do the the inspection first.

Inspection: 7/2/2018

  • ProLink was found to have corrupted firmware. Flashed and fixed.
  • ESC was found to have corrupted firmware. Flashed and fixed.
  • RMA972 testing video.

According to all returning ESCs, the unstable USB power that went into those ESCs and ProLink caused the firmware corruption. We’d strongly suggest to check your PC USB port. Or do not use same PC if you will be updating the ESC in the future.

 

Check-out: 7/3/2018 Shipped with other RMA via US Mail with tracking number: 9400111699000693462154