RMA Status : Check-Out

Your Shipping Address:

Name : John
Email : twofast4u@me.com
Street Address : Boucher
City : Porters Lake
State : Nova Scotia
Zip Code : B3E1N8
Country : CANADA
Phone : (902) 483-2738
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Ran one Battery fine then connected 2nd battery heard a zap now it won’t start up fan power still works. Only worked for one battery.
Date Purchased : 2018-05-25
Where Purchased : Maclean Racing Pro Shop


RMA: 965

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : John
Email : twofast4u@me.com
Street Address : Boucher
City : Porters Lake
State : Nova Scotia
Zip Code : B3E1N8
Country : CANADA
Phone : (902) 483-2738
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Ran one Battery fine then connected 2nd battery heard a zap now it won’t start up fan power still works. Only worked for one battery.
Date Purchased : 2018-05-25
Where Purchased : Maclean Racing Pro Shop


RMA: 965

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User Note

Check-in: 6/25/2018 3:30pm by Barbara

Communication:

  • The unit was returned with all wires cut. See photo below:

IMG_7881[1]

  • This is considered mishandling on the product as we are not able to perform a fair inspection as it is now.  It is impossible to test the product without completely re-solder all wires with high heat.
  • The common rule of warranty can be found on the RMA system.  http://hadrma.com/

RMA

Inspection: 6/26/2018

  • After further inspection, we have confirmed the damage on the ESC was on the BEC protection circuit. The protection capacitor was blown up. See below photo:

36224282_10204839954435403_8894042169459867648_n

  • The only possibility of this capacitor blown up was the receiver and servo that the ESC was connecting with.  We strongly suggest to double check the receiver and servo to avoid new damage to the other ESC. This problem is in fact not able to be cover by ESC warranty.
  •  We’d provide this ONE TIME courtesy support to rebuild the ESC with all new internals. ESC was rebuilt and tested. See RMA 965 testing video.

Check-out: 6/26/2018 Shipped via US first Class international Mail with tracking label: LZ561978071US