RMA Status : Check-Out

Your Shipping Address:

Name : William Taylor
Email : brtaylor630@gmail.com
Street Address : 9069 N Wild Eagle Ave
City : Tucson
State : AZ
Zip Code : 85742
Country : USA
Phone : (520) 390-8409
Product To Return : MCL1035 MRR21.5 Team Edition V2
Problem With Product : I have had 2 PICO ESCs develop throttle problems after being connected to this motor, Even though I bought the motor in oct 2017, I did not install it in the buggy until around 12 March2018. On the very first run almost anytime the buggy had an impact, the throttle would become unresponsive and LED 1 on the ESC would be solid red while LED 2 would blink blue. Normally I would have to turn it off then back on for it to begin working again. The first ESC was sent in for repair (RMA 908) and the logic board was replaced. I installed a new PICO I had and it immediately developed the same problem. I pulled the ESC and motor and installed an old Viper ESC and Shurr Speed motor and everything work perfect. My thoughts are that maybe the motor was damaging the ESC as that was the only component that we the same between the two PICO ESC. ESC is being returned under RMA 915
Date Purchased : 2017-10-18
Where Purchased : AMain Hobbies


RMA: 916

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : William Taylor
Email : brtaylor630@gmail.com
Street Address : 9069 N Wild Eagle Ave
City : Tucson
State : AZ
Zip Code : 85742
Country : USA
Phone : (520) 390-8409
Product To Return : MCL1035 MRR21.5 Team Edition V2
Problem With Product : I have had 2 PICO ESCs develop throttle problems after being connected to this motor, Even though I bought the motor in oct 2017, I did not install it in the buggy until around 12 March2018. On the very first run almost anytime the buggy had an impact, the throttle would become unresponsive and LED 1 on the ESC would be solid red while LED 2 would blink blue. Normally I would have to turn it off then back on for it to begin working again. The first ESC was sent in for repair (RMA 908) and the logic board was replaced. I installed a new PICO I had and it immediately developed the same problem. I pulled the ESC and motor and installed an old Viper ESC and Shurr Speed motor and everything work perfect. My thoughts are that maybe the motor was damaging the ESC as that was the only component that we the same between the two PICO ESC. ESC is being returned under RMA 915
Date Purchased : 2017-10-18
Where Purchased : AMain Hobbies


RMA: 916

« Click here to return to the home page

User Note

Check-in: 4/9/2018 3:55pm by Barbara

Inspection: 4/9/2018

  • Checked motor wiring, no shorted stator found.
  • Disassembled the motor and found overflowed solder on all A/B/B tabs, please see below photos

IMG_6739[1]IMG_6740[1]

  • The overflowed solder could be the cause of the problem as it created short circuit to the sensor unit when there’s impact.
  • We cleaned up the overflowed solder. Replace a new sensored unit with glue protection to avoid short circuit. See below photo.

IMG_6741[1]

  • Rebuild and test motor. Please try this motor again and let us know if the problem happens again.

Check-Out: 4/10/2018 Shipped via US Mail with tracking number :9400111699000167140076