RMA Status : Check-Out

Your Shipping Address:

Name : Richard Taylor
Email : Rtaylor9090@hotmail.com
Street Address : 3807 N. 30th Street, 30
City : Phoenix
State : Arizona
Zip Code : 85016
Country : United States
Phone : (623) 806-2493
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Glitch, won’t calibrate. No motor functions.
Date Purchased : 2018-03-06
Where Purchased : Hobby Action RC Raceway


RMA: 914

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Richard Taylor
Email : Rtaylor9090@hotmail.com
Street Address : 3807 N. 30th Street, 30
City : Phoenix
State : Arizona
Zip Code : 85016
Country : United States
Phone : (623) 806-2493
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Glitch, won’t calibrate. No motor functions.
Date Purchased : 2018-03-06
Where Purchased : Hobby Action RC Raceway


RMA: 914

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User Note

Inspection: 4/11/2018

  • This unit has mismatched proof of purchase. The unit shows significant age on all components with re-soldered wires and none OEM capacitor module. See below photos.

IMG_6783IMG_6784 IMG_6785 IMG_6786 IMG_6787

  • The firmware in the ESC CPU was date coded of early 2017 version.
  • We always strive to provide the best products and service to all customers. We need to  perform a fair policy to all customers. We are sorry the proof of purchase does not apply to this unit for warranty claim.

 

  • After inspection, the ESC has corrupted firmware caused by unstable power. We flashed the firmware and the ESC was fixed and tested OK. See RMA914 testing video.

Check-out: 4/12/2018 11:27am by Barbara  Shipped with tracking number: 9400111699000184999206