RMA Status : Check-Out

Your Shipping Address:

Name : Ken Vannice
Email : vannice@comcast.net
Street Address : 4223 S 144th St
City : Tukwila
State : Wa.
Zip Code : 98168
Country : USA
Phone : (206) 246-4904
Product To Return : MCL1035 MRR21.5 Team Edition V2
Problem With Product : Screams like a Banshee, smells like a dentist drill
Date Purchased : 2018-03-15
Where Purchased : A-Main


RMA: 913

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Ken Vannice
Email : vannice@comcast.net
Street Address : 4223 S 144th St
City : Tukwila
State : Wa.
Zip Code : 98168
Country : USA
Phone : (206) 246-4904
Product To Return : MCL1035 MRR21.5 Team Edition V2
Problem With Product : Screams like a Banshee, smells like a dentist drill
Date Purchased : 2018-03-15
Where Purchased : A-Main


RMA: 913

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User Note

Check-in: 4/6/2018 4:46pm by Barbara

Inspection: 4/6/2018

  • Motor was found to have some mishandling signs
  • The soldering tabs have overflowed solder, please see below photo

IMG_6692

  • Both front and rear bearings show overflowed lubricant. Please see photos below.

IMG_6690 (1) IMG_6691 (1) IMG_6693 (1)

  • The end cap has many metal particles. It could be from overly shimmed/ tighten rotor or overflowed solder. Please see below photo.

IMG_6694

 

  • We teared down the motor and measure each component so ensure every item was within its specification. Then we cleaned up the overflowed solder and rebuilt/ re-shimmed¬† the motor completely. Test the motor to ensure it does not have abnormal noise and smell. See below photo.

IMG_6696

 

Check-out: 4/9/2018 Shipped via US Mail with tracking number: 9400111699000103386162