RMA Status : Check-Out

Your Shipping Address:

Name : Dean Hagins
Email : idhmaintenance@gmail.com
Street Address : 1424 East Badger rd
City : Lynden
State : WA
Zip Code : 98244
Country : United States
Phone : (360) 319-0452
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : no throttle response from the esc
Date Purchased : 2018-01-19
Where Purchased : amain hobbies


RMA: 890

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Dean Hagins
Email : idhmaintenance@gmail.com
Street Address : 1424 East Badger rd
City : Lynden
State : WA
Zip Code : 98244
Country : United States
Phone : (360) 319-0452
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : no throttle response from the esc
Date Purchased : 2018-01-19
Where Purchased : amain hobbies


RMA: 890

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User Note

Check-in: 3/15/2018 1:06pm by Barbara

Inspection:

  • The ESC is back for the second time.
  • The ESC was diagnosed to have corrupted firmware that makes the ESC in a dead loop.
  • We flashed firmware on the ESC and it comes back to normal
  • Normally the cause of the corrupted firmware could be statics or unstable power source when the ESC was in initialization stage. When we inspect the ESC, we find the ESC was soldered with the same bullet connectors as last RMA visit. The positive side of the connector appears to wear out and not able to sit in the battery properly. See positive power connector video.
  • We’d like to offer a pair of 5mm bullet connectors to replace those on the ESC now. This could avoid the problem to happen again.
  • See ESC testing video.

Update 3/16/2018

check-out: 3/20/2018 Shipped via US Mail with tracking number: 9400111699000382997974