RMA Status : Check-Out

Your Shipping Address:

Name : Richard Mitchell
Email : rmitchell@cbs-solutions.com
Street Address : 2691 S Hartford Ave
City : Bolivar
State : Missouri
Zip Code : 65613
Country : USA
Phone : (417) 224-2511
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : I have a MCL3011 MMax Pro=MMR 17.5T that will not start correctly all the time. It acts like there is a dead spot in the motor so if you roll it, it will take off or sometimes it takes off fine.
Date Purchased : 2018-01-02
Where Purchased : Amain Hobbies


RMA: 876

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Richard Mitchell
Email : rmitchell@cbs-solutions.com
Street Address : 2691 S Hartford Ave
City : Bolivar
State : Missouri
Zip Code : 65613
Country : USA
Phone : (417) 224-2511
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : I have a MCL3011 MMax Pro=MMR 17.5T that will not start correctly all the time. It acts like there is a dead spot in the motor so if you roll it, it will take off or sometimes it takes off fine.
Date Purchased : 2018-01-02
Where Purchased : Amain Hobbies


RMA: 876

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User Note

Check-in: 3/9/2018 1:40pm by Barbara

Inspection: 3/9/2018

  • Motor was diagnosed to have phase B and C shorted and caused the ESC MOSFET damage.
  • Rebuilt the motor with brand new stator under warranty. Test OK
  • Rebuilt the ESC with brand new MOSFET board and capacitor module under warranty. Test OK.

Check-out: 3/12/2018 4:46pm by Barbara. Shipped via US Mail with tracking number: 9400 1116 9900 0324 6910 21