RMA Status : Check-Out

Your Shipping Address:

Name : Hung Pham
Email : hung.pham@ibsa.com
Street Address : 12770 Merit Dr
City : Dallas
State : TX
Zip Code : 75251
Country : USA
Phone : (972) 715-6729
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : Team Maclan 21.5MRR TE that the rotor shattered during the normal usage
Date Purchased : 2017-09-30
Where Purchased : N/A


RMA: 813

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Hung Pham
Email : hung.pham@ibsa.com
Street Address : 12770 Merit Dr
City : Dallas
State : TX
Zip Code : 75251
Country : USA
Phone : (972) 715-6729
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : Team Maclan 21.5MRR TE that the rotor shattered during the normal usage
Date Purchased : 2017-09-30
Where Purchased : N/A


RMA: 813

« Click here to return to the home page

User Note

  • RMA was returned without proof of purchase. It is not able to qualify as a warranty case without original receipt.
  • Unit contains much carpet fibers inside. See below photos.

IMG_5945IMG_5944IMG_5943

  • Unit has physical damaged rotor and stator caused by foreign objects.  See below photos:

IMG_5942IMG_5940

  • Both stator and rotor show a lot of parallel scratched lines on the surface. 100% caused by foreign objects.  Not covered by manufacture’s warranty.
  • Options offer to the customer:
    • Trade in for a new motor $72  (http://www.maclan-racing.com/wp-content/uploads/2017/09/Trade-in-program-application-form_Maclan-Racing.pdf)
    • Repair with new stator and rotor $60 with special discount

Check-out: 2/12/2018 4:47pm Shipped via US Mail with tracking number: 9400111699000576639666