RMA Status : Inspection

Your Shipping Address:

Name : Jason Burks
Email : rangerjkb@hotmail.com
Street Address : 8824 Costin Loop
City : Fort Meade
State : Maryland
Zip Code : 20755
Country : USA
Phone : (931) 801-6287
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : When providing throttle it stutters and eventually stops providing power to motor under a load (racing conditions within a few minutes of use). Product to return choice doesn’t match product on purchased packaging which is MMAX PRO 160A ESC #MCL2004. To my knowledge product never overheated and enjoyed it’s performance when working properly. Troubleshot symptoms by changing all other electronics out with new products and ESC symptoms still existed. Any assistance you can provide is greatly appreciated.
Date Purchased : 2017-05-10
Where Purchased : AMain Hobbies


RMA: 807

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jason Burks
Email : rangerjkb@hotmail.com
Street Address : 8824 Costin Loop
City : Fort Meade
State : Maryland
Zip Code : 20755
Country : USA
Phone : (931) 801-6287
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : When providing throttle it stutters and eventually stops providing power to motor under a load (racing conditions within a few minutes of use). Product to return choice doesn’t match product on purchased packaging which is MMAX PRO 160A ESC #MCL2004. To my knowledge product never overheated and enjoyed it’s performance when working properly. Troubleshot symptoms by changing all other electronics out with new products and ESC symptoms still existed. Any assistance you can provide is greatly appreciated.
Date Purchased : 2017-05-10
Where Purchased : AMain Hobbies


RMA: 807

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User Note

Check-in: 1/4/2018 4:20pm by Barbara

Inspection: 1/4/2018

  • Unit was out of warranty according to the proof of purchase.
  • Performed full function test. No problem found.
  • We would provide this one time¬†courtesy service out of warranty policy. We rebuilt the ESC with new control board and rewired all cables. We wish the customer can try again and start to enjoy the product.
  • See¬†RMA807 final test video.