RMA Status : Check-Out

Your Shipping Address:

Name : star collectibles
Email : starcollectibles@q.com
Street Address : 1109 grandview ave
City : Muscatine
State : IA
Zip Code : 52761
Country : United States
Phone : (563) 288-3429
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : bad
Date Purchased : 2017-12-02
Where Purchased : hrp


RMA: 775

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : star collectibles
Email : starcollectibles@q.com
Street Address : 1109 grandview ave
City : Muscatine
State : IA
Zip Code : 52761
Country : United States
Phone : (563) 288-3429
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : bad
Date Purchased : 2017-12-02
Where Purchased : hrp


RMA: 775

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User Note

Check-in: 12/11/2017 10:29am

Inspection:

  • Unit was found to be first batch production in 2016. (old type thermal pad, old control board, and old type capacitor module) We do not sell this configuration for almost one year.  The package shows some signs of ages.

IMG_5753 IMG_5754 IMG_5755

  • ESC was damaged by possibly reversed polarity.
  • ESC needs to replace MOSFET board and control board. Repair cost is $100.

http://www.maclan-racing.com/service/trade-in-program/

  • Based on the provided invoice. We have no intention to argue on this case.  We will make this “one time” courtesy service on this unit.

 

12/15/2017

  • Rebuilt ESC with brand new control board, brand new MOSFET board, and brand new capacitor module
  • Test OK, see RMA#775 test video.

Check-out: 12/15/2017 Shipped via US Mail with tracking number: 9400 1116 9900 0803 9831 97