RMA Status : Check-Out

Your Shipping Address:

Name : Devon J Cowher
Email : devoncowher@yahoo.com
Street Address : 1916 Odell
City : Fullerton
State : California
Zip Code : 92833
Country : United States
Phone : (714) 853-8899
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : I just sent to you guys ur tech looked at it and it worked fine i get it back go to hook it up and i get no connection to the motor just a red light no esc blue light or beeps i have been doin this for many years have 5 other setups and dont under stand this is driving me crazy
Date Purchased : 2017-07-07
Where Purchased : Amain hobbies


RMA: 769

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Devon J Cowher
Email : devoncowher@yahoo.com
Street Address : 1916 Odell
City : Fullerton
State : California
Zip Code : 92833
Country : United States
Phone : (714) 853-8899
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : I just sent to you guys ur tech looked at it and it worked fine i get it back go to hook it up and i get no connection to the motor just a red light no esc blue light or beeps i have been doin this for many years have 5 other setups and dont under stand this is driving me crazy
Date Purchased : 2017-07-07
Where Purchased : Amain hobbies


RMA: 769

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User Note

Check-in: 12/4/2017 11:54pm by Barbara

Inspection:

  • The unit was in “RECOVERY MODE” with flashing red LED.
  • We were able to bring it back again by flashing firmware by Maclan Panel software.
  • The ESC works again after re-flashed the firmware. See testing video.

The cause to make the ESC to enter the recovery mode varies. It could be statics. We would suggest the customer to re-wrap the capacitor module with a tape (avoid using heat shrink wrap as it could cause unnecessary stress to the capacitors).  Unfortunately we do not have the proper shrink wrap here as it only comes with the ESC and the capacitor module spare parts.

 

Check-out: 12/5/2017 via US Mail with tracking number: 9400111699000645411919