RMA Status : Inspection

Your Shipping Address:

Name : Shaun Duffy
Email : shaunandcherie@gmail.com
Street Address : 105 Rosalia Circle
City : York
State : Pa
Zip Code : 17402
Country : USA
Phone : (717) 683-3235
Product To Return : Maclan Racing – MCL1034 MRR17.5 Team Edition V2
Problem With Product : The motor stopped working but never temped above 157F. Worked with Ian to troubleshoot and he told me to file an RMA.
Date Purchased : 2017-09-26
Where Purchased : HAD


RMA: 734

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Shaun Duffy
Email : shaunandcherie@gmail.com
Street Address : 105 Rosalia Circle
City : York
State : Pa
Zip Code : 17402
Country : USA
Phone : (717) 683-3235
Product To Return : Maclan Racing – MCL1034 MRR17.5 Team Edition V2
Problem With Product : The motor stopped working but never temped above 157F. Worked with Ian to troubleshoot and he told me to file an RMA.
Date Purchased : 2017-09-26
Where Purchased : HAD


RMA: 734

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User Note

Check-in: 11/13/2017 3:50pm by Barbara

Inspection:

  • Motor shows a sign of 3-slot burnt with accumulated dirt on bearing and sensor board. See photos.

IMG_5527 IMG_5526

IMG_5528IMG_5530

  • According to the facts found, it is not a warranty case.
  • Per special arrangement by Ian, we would rebuild this motor completely with brand new stator, rotor, and sensor unit as a courtesy.