RMA Status : Check-Out

Your Shipping Address:

Name : Spencer Kidd
Email : spencer-k@comcast.net
Street Address : 18407 SE Covington Sawyer RD
City : Kent
State : WA
Zip Code : 98042
Country : US
Phone : (206) 669-4713
Product To Return : MCL1016 MRR17.5T
Problem With Product : This is for a MCL1034. This was not an option on this Product return form. Motor cuts out at 40 deg. at 45 deg, does not turn, just makes a whine noise.
Date Purchased : 2017-10-17
Where Purchased : amain Hobbies


RMA: 730

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Spencer Kidd
Email : spencer-k@comcast.net
Street Address : 18407 SE Covington Sawyer RD
City : Kent
State : WA
Zip Code : 98042
Country : US
Phone : (206) 669-4713
Product To Return : MCL1016 MRR17.5T
Problem With Product : This is for a MCL1034. This was not an option on this Product return form. Motor cuts out at 40 deg. at 45 deg, does not turn, just makes a whine noise.
Date Purchased : 2017-10-17
Where Purchased : amain Hobbies


RMA: 730

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User Note

Checked-in: 10/27/2017 12:00pm PST by Barbara

Inspection:

1. The motor was found to have overflowed solder on all A/B/C posts due to poor soldering job. Please see below:

FullSizeRender (20)

2. The overflowed solder caused short circuit on sensor unit and permanent damage on stator. It is not covered by warranty.

3. The motor needs a new stator to rebuild. The cost is $74.99. We would offer 10% off for the rebuild service. Please contact us if you decide to repair this motor. The e-mail address is: Barbara.Ho@hobbyauthority-dist.com

Checked out: 10/31/2017 Shipped via US Mail with tracking number: 9400111699000235285777