RMA Status : Check-Out

Your Shipping Address:

Name : Michael Hamm
Email : michael8hamm@gmail.com
Street Address : 7425 N. Ridge blvd. apt 1G
City : Chicago
State : Illinois
Zip Code : 60645
Country : USA
Phone : (312) 316-9451
Product To Return : Maclan Racing – MCL1003 MX550 3500KV
Problem With Product : esc does not move motor in forward at all. Spectrum radio and reciever enclosed per Ian in tech support, along with diamondback combo. Please include instructional video and detail instructions as how your fix or calibration can be repeated by me in the future should thus need arise again.
Please comm with Ian in tech support for any additional info you may need.

Please reference previous RMA #495

Thank You!


Date Purchased : 2016-08-15
Where Purchased : Amain Order #2609034 placed Aug 15 2016 at 7:10 PM


RMA: 702

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Michael Hamm
Email : michael8hamm@gmail.com
Street Address : 7425 N. Ridge blvd. apt 1G
City : Chicago
State : Illinois
Zip Code : 60645
Country : USA
Phone : (312) 316-9451
Product To Return : Maclan Racing – MCL1003 MX550 3500KV
Problem With Product : esc does not move motor in forward at all. Spectrum radio and reciever enclosed per Ian in tech support, along with diamondback combo. Please include instructional video and detail instructions as how your fix or calibration can be repeated by me in the future should thus need arise again.
Please comm with Ian in tech support for any additional info you may need.

Please reference previous RMA #495

Thank You!


Date Purchased : 2016-08-15
Where Purchased : Amain Order #2609034 placed Aug 15 2016 at 7:10 PM


RMA: 702

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User Note

Check-in: 9/22/2017 2:15pm by Barbara

Inspection:

1. The ESC shows no problem with our testing Sanwa radio. Please see video IMG_5034

 

2. We then check customer’s Spektrum radio and receiver. It turns out the radio and receiver was never binded properly. The receiver would lost bind every time it was power off. Please see video IMG_5035

When the radio was never binded properly, it will not trigger ESC calibration.

 

Check-out: 9/28/2017, Shipped via US Mail with tracking number: 9405511699000756225354

3. Contact Spektrun for the proper binding procedure. Follow below procedure to bind customer’s radio successfully.

  • Plug in the “bind” plug into the “bind” port in the receiver.
  • Power up the model. The amber colored LED in the receiver should be flashing or flickering.
  • Power up the transmitter first and put it into “bind” mode.
  • The receiver will flash a few times, turn off, and then come back on solid.

4.  Test again with customer’s Spektrum radio after successful binding, it works fine, please see video  IMG_5056

5. This case was never an ESC problem. We’d advise the customer pays return shipping.