RMA Status :

Your Shipping Address:

Name : Matthew Roy
Email : w.g.wegenast@gmail.com
Street Address : 2241 Des Grands Champs
City : Ottawa
State : Ontario
Zip Code : K1W1K1
Country : Canada
Phone : (613) 786-0297
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : The R2T servo is not initializing correctly or moving correctly. There are response lags and in some cases no movement in response to stick input.

The R2T servo was first installed on a Naza (H) Helicopter flight controller and plugged into the tail servo port. The Naza (H) was set to 333 Hz and 760us centre position. No linkages were connected to the servos as this was tested during the initial setup.

From the beginning, the R2T did not work correctly as described above, lagging in response and sometimes not moving at all. I then tested a second Expert R2T servo, that was known to be working correctly, on the same flight controller, but the second R2T worked correctly with no issues. At this point I was quite sure it was a problem with the R2T that I’m returning, but I decided to run a second test with the two identical servos side by side on the iCharger 308DUO’s built-in servo tester. Once again the R2T that I am returning did not work correctly as described above, but the second R2T worked correctly.

So in short, two R2T servos were tested on the Naza (H) flight controller and on the iCharger 308DUO, one R2T servo worked correctly as a servo should and the other, that I am returning, did not work correctly.
Date Purchased : 2017-07-06
Where Purchased : RotorQuest, (Toronto ON, Canada)


RMA: 674

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Matthew Roy
Email : w.g.wegenast@gmail.com
Street Address : 2241 Des Grands Champs
City : Ottawa
State : Ontario
Zip Code : K1W1K1
Country : Canada
Phone : (613) 786-0297
Product To Return : Xpert – M1 MM-3301-HV
Problem With Product : The R2T servo is not initializing correctly or moving correctly. There are response lags and in some cases no movement in response to stick input.

The R2T servo was first installed on a Naza (H) Helicopter flight controller and plugged into the tail servo port. The Naza (H) was set to 333 Hz and 760us centre position. No linkages were connected to the servos as this was tested during the initial setup.

From the beginning, the R2T did not work correctly as described above, lagging in response and sometimes not moving at all. I then tested a second Expert R2T servo, that was known to be working correctly, on the same flight controller, but the second R2T worked correctly with no issues. At this point I was quite sure it was a problem with the R2T that I’m returning, but I decided to run a second test with the two identical servos side by side on the iCharger 308DUO’s built-in servo tester. Once again the R2T that I am returning did not work correctly as described above, but the second R2T worked correctly.

So in short, two R2T servos were tested on the Naza (H) flight controller and on the iCharger 308DUO, one R2T servo worked correctly as a servo should and the other, that I am returning, did not work correctly.
Date Purchased : 2017-07-06
Where Purchased : RotorQuest, (Toronto ON, Canada)


RMA: 674

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