RMA Status : Check-Out

Your Shipping Address:

Name : Choo Pak
Email : Reajeny2008@hotmail.com
Street Address : 10518 south tacoma way #H
City : Lakewood
State : Washington
Zip Code : 98499
Country : United states
Phone : (253) 576-5770
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Will not save sttings for more than 10 mins, then ut goes back. Have to redownload over and over again. Never ran just tried but didnt work.
Date Purchased : 2017-04-15
Where Purchased : Amain.com


RMA: 622

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Choo Pak
Email : Reajeny2008@hotmail.com
Street Address : 10518 south tacoma way #H
City : Lakewood
State : Washington
Zip Code : 98499
Country : United states
Phone : (253) 576-5770
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Will not save sttings for more than 10 mins, then ut goes back. Have to redownload over and over again. Never ran just tried but didnt work.
Date Purchased : 2017-04-15
Where Purchased : Amain.com


RMA: 622

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User Note

Check-in: 5/3/2017 9:19am

Inspection:

  • Initial visual inspection found a cold soldering on one of the bullet connector. Please see photo below.

IMG_3707

  • Test the unit with lab equipment with no problem found on radio calibration. We ran on and off power for 10 times with motor running 2 minutes each time. We were not able to duplicate the symptom as the customer indicated. Please see RMA622 video
  • Our tech manager will contact you for a discussion.

05/12/2017

  • Per customer’s request, we tested the ESC again, make setting changes and save it, power it off for 10 minutes to prove the setting does not lost. Please see attached time lapse video
  • Note: you need to “SAVE” the setting after change the profile or setup. 

5/15/2017

Check-out: 5/15/2017 3:33pm by Barbara. Shipped vis US Mail with tracking number: 9400111699000848072580