RMA Status : Check-Out

Your Shipping Address:

Name : Santos Colon
Email : santos.colon@rocketmail.com
Street Address : 172 Locust Drive
City : Union
State : NJ
Zip Code : 07083
Country : USA
Phone : (201) 478-0781
Product To Return : MCL1017 MRR21.5T
Problem With Product : The actual part number is not listed above. The part number I purchased is MCL1025 21.5 TE. The rotor unglued inside the stator.
Date Purchased : 2017-03-20
Where Purchased : Amain Hobbies


RMA: 600

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Santos Colon
Email : santos.colon@rocketmail.com
Street Address : 172 Locust Drive
City : Union
State : NJ
Zip Code : 07083
Country : USA
Phone : (201) 478-0781
Product To Return : MCL1017 MRR21.5T
Problem With Product : The actual part number is not listed above. The part number I purchased is MCL1025 21.5 TE. The rotor unglued inside the stator.
Date Purchased : 2017-03-20
Where Purchased : Amain Hobbies


RMA: 600

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User Note

Check-in:4/6/2017 by Barbara

Inspection & Communication:

  • The rotor magnet has lower part off the shaft while the upper part is still in position. Please see below photo:

IMG_3486

  • The rotor was not “unglued”. The rotor was damaged by a foreign object into the motor between the stator and the rotor causing the rotor to break apart. It also damaged the stator and the sensor board. Please see below photos

IMG_3476IMG_3485

  • Our technical manager will contact you shortly for options.

 

Check-out: 4/18/2017. It was shipped  via US Mail with tracking number:  9400111699000605666717