RMA Status : Check-Out

Your Shipping Address:

Name : Joel Swanson
Email : tec548@hotmail.com
Street Address : 11415 West Kristina Circle
City : Montgomery
State : Texas
Zip Code : 77316
Country : USA
Phone : (281) 682-1177
Product To Return : MCL2002 Diamondback 120A ESC
Problem With Product : Will not go into initial throttle set-up mode. Using a Traxxas 3.3 (27Hz) radio and rec. All channels work on rec and TX.
Date Purchased : 2016-09-17
Where Purchased : AMain


RMA: 503

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Joel Swanson
Email : tec548@hotmail.com
Street Address : 11415 West Kristina Circle
City : Montgomery
State : Texas
Zip Code : 77316
Country : USA
Phone : (281) 682-1177
Product To Return : MCL2002 Diamondback 120A ESC
Problem With Product : Will not go into initial throttle set-up mode. Using a Traxxas 3.3 (27Hz) radio and rec. All channels work on rec and TX.
Date Purchased : 2016-09-17
Where Purchased : AMain


RMA: 503

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User Note

Check-in: 9/30/2016 1:15pm PST by Barbara

Communication:

1. Apologize for the late response as we were traveling for a race last week.

2. We updated the firmware to V1.9 version. Please see video. RMA 503

3. We tested the ESC and confirm it performs properly. The Traxxas factory radio is a FM system. It could cause ESC unstable so we have set the ESC throttle dead band to wide range for you.

Our technical manager, Nick, will contact you to explain it. Thanks!!

 

Check-Out- 10/17/2016 3:51pm by Barbara Ho. Shipped via USPS First class with tracking number:9400 1116 9900 0692 1010 85