RMA Status : Check-Out

Your Shipping Address:

Name : Derry Tiedeman
Email : derry163@gmail.com
Street Address : 8630 223rd st sw
City : Edmonds
State : WA
Zip Code : 98026
Country : US
Phone : (206) 718-4189
Product To Return : MCL1016 MRR17.5T
Problem With Product : Low rpm cogging under load. (installed in vehicle)
Date Purchased : 2016-09-01
Where Purchased : Hobby Square


RMA: 499

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Derry Tiedeman
Email : derry163@gmail.com
Street Address : 8630 223rd st sw
City : Edmonds
State : WA
Zip Code : 98026
Country : US
Phone : (206) 718-4189
Product To Return : MCL1016 MRR17.5T
Problem With Product : Low rpm cogging under load. (installed in vehicle)
Date Purchased : 2016-09-01
Where Purchased : Hobby Square


RMA: 499

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User Note

9/20/2016 Check in by Barbara

9/26/2016

  • Motor was tested on motor analyzer with no problem found

9/28/2016

  • Motor was installed in a chassis for testing purpose
  • We are not able to see cogging problem in both low and high speed as the customer mentioned in the note
  • Please see video¬†RMA499

10/10/2016

  • Although we tested the motor with no problem found. We still rebuild the motor with new sensor unit and rotor.
  • Tested it again to confirm all numbers good.

checked out: 10/12/2016 2:30PM by Barbara. Shipped via US Mail with tracking number: 9400111699000034358634