RMA Status : Rejected

Your Shipping Address:

Name : Michael Pruitt
Email : michael.pruitt24@gmail.com
Street Address : 1621 Lipton St
City : Antioch
State : Ca
Zip Code : 94509
Country : USA
Phone : (925) 457-0650
Product To Return : VST Black Edition Series Motor
Problem With Product : Does not spin properly and smells when you give it throttle
Date Purchased : 2016-04-08
Where Purchased : Delta RC


RMA: 485

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Michael Pruitt
Email : michael.pruitt24@gmail.com
Street Address : 1621 Lipton St
City : Antioch
State : Ca
Zip Code : 94509
Country : USA
Phone : (925) 457-0650
Product To Return : VST Black Edition Series Motor
Problem With Product : Does not spin properly and smells when you give it throttle
Date Purchased : 2016-04-08
Where Purchased : Delta RC


RMA: 485

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User Note

Check -In : 8/17/2016 11:06am by Barbara * Note: it is a Viper motor not a Viper Black Edition motor*

Receipt does not match with item received.

Inspection: 8/18/2016

  • The motor does not show a sign of heavy use or abuse.
  • The motor shaft is difficult to turn. It indicates overheating of the motor.
  • When open up the motor, all 3 slots were melt and the rotor was demagnetized due to excessive heat. See below photos.
    IMG_1817 IMG_1818 IMG_1819
  • This case is not covered by factory warranty. Our technical manager, Nick Malato, will call you to discuss your options.

 

Trade-in option was offered. This case is closed.