RMA Status : Check-Out

Your Shipping Address:

Name : Marc Worrel
Email : marc.worrel@yahoo.com
Street Address : 23622 Bradbury
City : Mission Viejo
State : CA
Zip Code : 92692
Country : USA
Phone : (760) 498-7686
Product To Return : VTX10R-Black Edition ESC
Problem With Product : Model is a combo kit (VIP6VSVT10R11) but I think I only need to return the ESC. I set up the ESC to profile 3 (spec off road 13.5T boost) and am running it in a Hot Bodies D413. After driving for 5 minutes in my back yard (off road), the throttle became unresponsive. Steering worked initially but after 30 sec the steering also stopped. The ESC power button was not responsive either. I had to disconnect the battery. After reconnecting, the ESC power button was responsive and the system powered up. Steering and throttle worked for < 5 secs then became unresponsive. This repeats every time I disconnect / reconnect battery.
Date Purchased : 2015-05-12
Where Purchased : Amain Performance Hobbies


RMA: 436

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Marc Worrel
Email : marc.worrel@yahoo.com
Street Address : 23622 Bradbury
City : Mission Viejo
State : CA
Zip Code : 92692
Country : USA
Phone : (760) 498-7686
Product To Return : VTX10R-Black Edition ESC
Problem With Product : Model is a combo kit (VIP6VSVT10R11) but I think I only need to return the ESC. I set up the ESC to profile 3 (spec off road 13.5T boost) and am running it in a Hot Bodies D413. After driving for 5 minutes in my back yard (off road), the throttle became unresponsive. Steering worked initially but after 30 sec the steering also stopped. The ESC power button was not responsive either. I had to disconnect the battery. After reconnecting, the ESC power button was responsive and the system powered up. Steering and throttle worked for < 5 secs then became unresponsive. This repeats every time I disconnect / reconnect battery.
Date Purchased : 2015-05-12
Where Purchased : Amain Performance Hobbies


RMA: 436

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User Note

Checked-in: 6/3/2016 8:14PM by Barbara. The warranty period for this VTX10R is 12 month. The purchased date was 5/11/2015. This is consider as a out of warranty case.

Inspection: 6/3/2016

  • The unit was tested with no problem found.
  • It was tested over 2 minutes with loading on the bench. It was able to power on off properly. It was able to enter programming mode. It was able to run the motor without error code detected.
  • Please review 2 videos RMA436 Video #1  RMA436 Video #2

Check-Out: 6/7/2016 Shipped via US mail with tracking number: 9400111699000999214969