RMA Status : Communication

Your Shipping Address:

Name : Brian Rutherford
Email : b.ruffinit@gmail.com
Street Address : 1848 E. Norma Ave
City : West Covina
State : California
Zip Code : 91791
Country : United States
Phone : (909) 275-8167
Product To Return : G0011 TS120 ESC
Problem With Product : Cant power off after run
Date Purchased : 2016-02-11
Where Purchased : HAD


RMA: 431

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Brian Rutherford
Email : b.ruffinit@gmail.com
Street Address : 1848 E. Norma Ave
City : West Covina
State : California
Zip Code : 91791
Country : United States
Phone : (909) 275-8167
Product To Return : G0011 TS120 ESC
Problem With Product : Cant power off after run
Date Purchased : 2016-02-11
Where Purchased : HAD


RMA: 431

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User Note

5/10/2016- Check in by Barbara 3:16PM

5/17/2016 Inspection & Communication

  • This unit was inspected and found to have very weak battery (positive post) wire soldering. The wire had cold soldering and could be removed without a hot iron. See attached photos.
    IMG_0508 IMG_0507 IMG_0506
  • The capacitor module was cut off directly. That causes difficulty for testing. Based on this fact, it could void the factory warranty.
  • We removed all wires and re-soldered new wires with new capacitor module for inspection purposes.
  • No problem found as the unit could power on and off properly. See attached video.
    RMA431 Power on and off video
  • Please contact Paul Dabao for more details.