RMA Status : Inspection

Your Shipping Address:

Name : Jeff Dubes
Email : jeff@falconhobbysupply.com
Street Address : 2785 N. Dirksen Prkwy
City : Springfield
State : IL
Zip Code : 62702
Country : USA
Phone : (217) 544-1850
Product To Return : SM-7701-HV
Problem With Product : Customer says returns to center really fast.
Also said its just not acting right.
Cannot turn horn when no power to it
Date Purchased : 2015-10-23
Where Purchased : Falcon Hobby Supply


RMA: 428

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jeff Dubes
Email : jeff@falconhobbysupply.com
Street Address : 2785 N. Dirksen Prkwy
City : Springfield
State : IL
Zip Code : 62702
Country : USA
Phone : (217) 544-1850
Product To Return : SM-7701-HV
Problem With Product : Customer says returns to center really fast.
Also said its just not acting right.
Cannot turn horn when no power to it
Date Purchased : 2015-10-23
Where Purchased : Falcon Hobby Supply


RMA: 428

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User Note

4/26/2016 checked-in  10:52AM PST by Barbara

4/26/2016 Inspection

  • Servo was inspected and found excessive usage from the outside appearance, see below photos

IMG_0206 IMG_0207 IMG_0208 IMG_0209

  • The upper case was already deformed (out of original shape internally) due to the impact from the application usage.
  • Checked the gears and found the gears show wearing out and lack of regular lubrication maintenance, please see below photos

IMG_0210 IMG_0211 IMG_0212 IMG_0213 IMG_0214 IMG_0215 IMG_0216

  • The servo horn was stuck when power off is because the upper case was deformed that makes unnecessary contact with gears.
  • We’d suggest the customer to utilize a trade-in program to get a brand new unit. Or to replace upper case and gear set before the brushless motor be damaged by the issue.