RMA Status : Check-Out

Your Shipping Address:

Name : Rick Heath
Email : heath.08@live.com
Street Address : 317 s cain st
City : clinton
State : illinois
Zip Code : 61727
Country : united states
Phone : (309) 533-2498
Product To Return : G0011 TS120 ESC
Problem With Product : Random turn off and on. Happened while on the pit bench and during racing.
Date Purchased : 2016-01-21
Where Purchased : B Racing hobbies


RMA: 403

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Rick Heath
Email : heath.08@live.com
Street Address : 317 s cain st
City : clinton
State : illinois
Zip Code : 61727
Country : united states
Phone : (309) 533-2498
Product To Return : G0011 TS120 ESC
Problem With Product : Random turn off and on. Happened while on the pit bench and during racing.
Date Purchased : 2016-01-21
Where Purchased : B Racing hobbies


RMA: 403

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User Note

Check in: March 16, 2016 2:10 PM PST By: Chris Yu

Arrived: March 10 2016 10:47 AM PST

Check-out: 4/5/2016 shipped via USPS First Class with tracking number: 9400 1116 9900 0858 5784 78

Additional Note

Inspection 3/28-3/31 By: Nick M.

Unit received did not have wires or capacitor installed.  Also found settings to have higher level of boost and timing in software.  Testing has not shown any issue with the unit at appropriate setting levels.  Unit is being installed in vehicle for more intensive track testing to attempt to verify issue.

Additional testing with speed control in vehicle has shown no issues with operation of speed control. Incorrect settings used for boost and timing could have lead to the issues customer found.  Have been in contact with customer about settings how to use correctly.