RMA Status : Check-Out

Your Shipping Address:

Name : Matt Hayden
Email : hayden68@verizon.net
Street Address : 1469 N. 13th Ave.
City : Upland
State : Ca
Zip Code : 91786
Country : USA
Phone : (951) 315-3354
Product To Return : VTX10R-Black Edition ESC
Problem With Product : speed control seems to hiccup during acceleration. happens all the time. Unit is in a DEX410v4
Date Purchased : 2015-03-11
Where Purchased : Handle It Hobbies


RMA: 374

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Matt Hayden
Email : hayden68@verizon.net
Street Address : 1469 N. 13th Ave.
City : Upland
State : Ca
Zip Code : 91786
Country : USA
Phone : (951) 315-3354
Product To Return : VTX10R-Black Edition ESC
Problem With Product : speed control seems to hiccup during acceleration. happens all the time. Unit is in a DEX410v4
Date Purchased : 2015-03-11
Where Purchased : Handle It Hobbies


RMA: 374

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User Note

Checked-in: 12/11/2015 by  Barbara Ho at 2:16PM PST.  No receipt was included in the package. Please sent the receipt to barbara.ho@hobbyauthority-dist.com. Without the receipt, this case will not be considered as a warranty case. Thank you.

12-14-2015 Receipt received.

12-16-2015 Inspection

  • ESC was tested on the bench with loading for 5 mins
  • No problem found
  • Please see VIDEO

12-16-2015 Communication

The “hiccup” problem could be caused by motor with a problem sensor unit. This case is currently pending. Our technical manager, Nick Malato, will contact you to discuss details.

Check-out: 12/21/2015 3:08PM PST. Shipped via USPS First class with tracking number: 9400111899563940007105