RMA Status : Communication

Your Shipping Address:

Name : Stephen butler
Email : motokid689@gmail.com
Street Address : 214 south tower
City : Centralia
State : Wa
Zip Code : 98531
Country : usa
Phone : (360) 789-0681
Product To Return : Viper – VTX10R-Black Edition ESC
Problem With Product : Lights on the on/off switch don’t work. And it wont let me link up the program card.
Date Purchased : 2015-07-24
Where Purchased : Hobby Authority


RMA: 320

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Stephen butler
Email : motokid689@gmail.com
Street Address : 214 south tower
City : Centralia
State : Wa
Zip Code : 98531
Country : usa
Phone : (360) 789-0681
Product To Return : Viper – VTX10R-Black Edition ESC
Problem With Product : Lights on the on/off switch don’t work. And it wont let me link up the program card.
Date Purchased : 2015-07-24
Where Purchased : Hobby Authority


RMA: 320

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User Note

Check-in : 10/20/2015 8:53am PST by Barbara Ho

Under the trade-in program, the unit has 1 month manufacture warranty period with the low price. Per the receipt, the unit was purchased on 8/4/2015 and the RMA form was submit on 10/14/2015. It is an out-of-warranty item. We will still do the inspection of the unit and identify the possible issues. Case will be determined after the tech result. Thank you for your attentions.

Communication 10/27/2015

  • This unit has capacitor module removed with all wires replaced
  • Soldering job was a concern according to visual inspection
  • Please contact your team manager ASAP.

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