RMA Status : Check-Out

Your Shipping Address:

Name : Taylan Schoen
Email : Tschoen027@gmail.com
Street Address : 6928 S 90th
City : Lincoln
State : NE
Zip Code : 68526
Country : United States
Phone : (402) 499-7555
Product To Return : VTX10R-Black Edition ESC
Problem With Product : After a couple laps before a race, motor starts to studder and not give normal smooth throttle. Tried new sensor wire and resolder the wires, same issue. Esc settings are normal.
Date Purchased : 2014-12-29
Where Purchased : Viper RC


RMA: 298

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Taylan Schoen
Email : Tschoen027@gmail.com
Street Address : 6928 S 90th
City : Lincoln
State : NE
Zip Code : 68526
Country : United States
Phone : (402) 499-7555
Product To Return : VTX10R-Black Edition ESC
Problem With Product : After a couple laps before a race, motor starts to studder and not give normal smooth throttle. Tried new sensor wire and resolder the wires, same issue. Esc settings are normal.
Date Purchased : 2014-12-29
Where Purchased : Viper RC


RMA: 298

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User Note

Check-In: 10/14/2015 3:21PM PST by Barbara

Inspection:

  • The ESC was tested with our bench motor. We discovered rough stop when the throttle was released to neutral position.
  • We checked the ESC setting and found the drag brake was set at 30% which is a lot higher than normal.
  • We changed the drag brake setting and the problem went away.  See video  RMA#298 tested with bench motor
  • We then test the ESC with RMA#297. We do not see any problem. See video RMA297 tested with RMA298

Communication:

This case is currently pending. Our technical manager, Nick Malato, will contact you shortly.

Check-Out: 11/16/2015 4:04PM by Barbra. Shipped via USPS Priority Mail with tracking number: 9405511899563562877486