RMA Status : Check-Out

Your Shipping Address:

Name : Andrew Trask
Email : Andrewrtrask@yahoo.com
Street Address : 160 kirkland drive
City : Lawrenceville
State : Ga
Zip Code : 30044
Country : Usa
Phone : (120) 773-5888
Product To Return : Xpert – SI-4431
Problem With Product : Two servos inclosed, shorty i believe has gear issues, the full size is having seizures
Date Purchased : 2015-08-01
Where Purchased : Viper rc


RMA: 259

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Andrew Trask
Email : Andrewrtrask@yahoo.com
Street Address : 160 kirkland drive
City : Lawrenceville
State : Ga
Zip Code : 30044
Country : Usa
Phone : (120) 773-5888
Product To Return : Xpert – SI-4431
Problem With Product : Two servos inclosed, shorty i believe has gear issues, the full size is having seizures
Date Purchased : 2015-08-01
Where Purchased : Viper rc


RMA: 259

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User Note

Checked in: 8/25/2015 9:21 AM PST by Barbara Ho. This is a non-warranty case. SI-4431 was purchased on 1/29/2014. PI-3401 receipt not found. Case is passing to tech department for possible repair.

Inspection:

  • PI-3401 found a stripped gear (see attached photo). Replaced gear set and tested OK.
  • SI-4431 was tested with ProGauge. It centers with no problem. It works perfectly in swing mode. We suggest to use ProGauge to test the PPM signal of your receiver signal in the steering channel. Or advise us how to duplicate the problem in our side. Please see attached video for our testing.

IMG_8189

SI4431 testing video

Checked out: 9/1/2015 4:5PM PST by Barbara via USPS First Class with tracking number: 9400111899563824905992