RMA Status : Check-Out

Your Shipping Address:

Name : Jerry Devane
Email : jdevane1584@gmail.com
Street Address : 3804 Prices Lane
City : Wilmington
State : North Carolina
Zip Code : 28405
Country : USA
Phone : (910) 540-1584
Product To Return : MCL2009 DRK160 ESC
Problem With Product : recall
Date Purchased : 2021-08-12
Where Purchased : Hobbytown Fayetteville NC


RMA: 2499

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jerry Devane
Email : jdevane1584@gmail.com
Street Address : 3804 Prices Lane
City : Wilmington
State : North Carolina
Zip Code : 28405
Country : USA
Phone : (910) 540-1584
Product To Return : MCL2009 DRK160 ESC
Problem With Product : recall
Date Purchased : 2021-08-12
Where Purchased : Hobbytown Fayetteville NC


RMA: 2499

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User Note

8/16/2021  Return shipping label: Please print out the shipping label in the link below and return the esc to us. Thank you!

label-2499

8/23/2021  Check In

8/24/2021 Inspection and communication

  • ESC was modified with power cables mounted with another capacitor module. That caused the factory capacitor module unbalanced, and exploded. It also damaged the MOSFET board.

  • We strongly suggest not to mount 2 different capacitor modules as it causes one or both capacitor modules be damaged easily due to different specifications.
  • This damage was not related to the quality recall.
  • The cost to rebuild this ESC is $100 plus return shipping $8. Since this unit is the P2129 recall batch, we would offer this one time 30% off courtesy discount and waive the $8 return shipping. We will send you a PayPal payment request. Please proceed the payment if you agree with the service. Thanks

8/25/2021 Paypal Invoice sent. You may also check the invoice here: https://www.paypal.com/invoice/p/#BESG4VYJH28L74MA

Please make a payment if you agree with the service. Thank you.

8/27/2021  Payment received

8/27/2021 Service

  • Rebuilt the ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Performed P2129/P2130 batch recall service.
  • Tested and verified the ESC. Please review RMA#2499 testing video.

8/27/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435472210719