RMA Status : Check-Out

Your Shipping Address:

Name : Richard Genereux
Email : porsche911rpg@yahoo.com
Street Address : 17 Kokea St #702
City : Wailuku
State : Hawaii
Zip Code : 96793
Country : United States
Phone : (510) 967-7141
Product To Return : MCL2009 DRK160 ESC
Problem With Product : The Drk esc is over heating and seems to draw too much current
Date Purchased : 2021-05-18
Where Purchased : Hobby town


RMA: 2487

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Richard Genereux
Email : porsche911rpg@yahoo.com
Street Address : 17 Kokea St #702
City : Wailuku
State : Hawaii
Zip Code : 96793
Country : United States
Phone : (510) 967-7141
Product To Return : MCL2009 DRK160 ESC
Problem With Product : The Drk esc is over heating and seems to draw too much current
Date Purchased : 2021-05-18
Where Purchased : Hobby town


RMA: 2487

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User Note

8/23/2021  Check in

8/23/2021 Inspection – ESC is out of warranty by date. MOSFET board has been damaged. See pictures. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row, etc)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Please reply directly to this email to move forward with repairs. We want to help prevent this from happening again so please reply with what motor you are running, what can timing, gearing and what car you are running it in. We can offer setup suggestions if we see anything out of line. Thank you.

8/24/2021  Invoice  https://www.paypal.com/invoice/p/#6G9H7B9T9T49FCVS

8/25/2021 Received Payment

8/26/2021 Service

  • Rebuilt the ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Tested and verified the ESC. Please review RMA#2487 testing video.

8/26/2021  Check out. Ship via USPS#9405511108435444944102