RMA Status : Check-Out

Your Shipping Address:

Name : Gary Langworthy
Email : onioncreekrc@gmail.com
Street Address : 4517 CR 1400
City : Coffeyville
State : Kansas
Zip Code : 67337
Country : U.S.A
Phone : (620) 252-5128
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : Was repaired, put in car for first time had to push to get to move most of the time. Not sure of purchase date
Date Purchased : 2021-08-16
Where Purchased : A-main


RMA: 2484

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Gary Langworthy
Email : onioncreekrc@gmail.com
Street Address : 4517 CR 1400
City : Coffeyville
State : Kansas
Zip Code : 67337
Country : U.S.A
Phone : (620) 252-5128
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : Was repaired, put in car for first time had to push to get to move most of the time. Not sure of purchase date
Date Purchased : 2021-08-16
Where Purchased : A-main


RMA: 2484

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User Note

8/23/2021  Check In

8/23/2021 Inspection – ESC is out of warranty by date. Previous RMA#1865.  MOSFET board has been damaged. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row, etc)
  • Motor out of sync (bridged terminals, sensor gap)

Because we value your business, we are going to extend a 50% discount on the repair of your ESC, making the repairs $60 plus $8 shipping. Please reply directly to this email to move forward with repairs. We want to help prevent this from happening again so please reply with what motor you are running, what can timing, gearing and what car you are running it in. We can offer setup suggestions if we see anything out of line. Thank you.

8/24/2021  Invoice  https://www.paypal.com/invoice/p/#MF2J9ZQ886HDJP7B

8/24/2021  Payment received

8/24/2021 Repaired ESC with new MOSFET board, Control board, Capacitor, then tested. See testing video.

 

8/25/2021 Check Out

Shipped via FedEx with tracking number: 774639292574