RMA Status : Check-Out

Your Shipping Address:

Name : Keith West BMF Custom Rc
Email : kwestracing@gmail.com
Street Address : 2503 Eagle View Drive
City : Sulphur
State : Oklahoma
Zip Code : 73086
Country : USA
Phone : (580) 310-2721
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Shut off at finish line. Fan still working but nothing ekse
Date Purchased : 2021-06-01
Where Purchased : Rotor Ron


RMA: 2462

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Keith West BMF Custom Rc
Email : kwestracing@gmail.com
Street Address : 2503 Eagle View Drive
City : Sulphur
State : Oklahoma
Zip Code : 73086
Country : USA
Phone : (580) 310-2721
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Shut off at finish line. Fan still working but nothing ekse
Date Purchased : 2021-06-01
Where Purchased : Rotor Ron


RMA: 2462

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User Note

8/17/2021  Check in

8/17/2021 Inspection – ESC is out of warranty by date. MOSFET board is damaged. Wires have been replaced. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 minus team discount, plus $8 shipping, for a total of $128. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice. Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/20/2021  Currently, the repair parts are out of stock. The estimated repair date is 8/27~8/31. Please pay the invoice before 8/27 if you agree to proceed with the repair. We’ll keep you posted as soon as the repair parts are restocked. Thank you!

https://www.paypal.com/invoice/p/#F3L7PZC5R925TPSQ

8/21/2021  Payment received

8/23/2021 Service

  • Rebuilt the ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Tested and verified the ESC. Please review RMA#2462 testing video.

8/23/2021  Check out. Ship via USPS#9400111108435485260602