RMA Status : Check-Out

Your Shipping Address:

Name : James Mitchell
Email : ronaldradiation@gmail.com
Street Address : 9228 bloomdale st
City : Santee
State : Ca
Zip Code : 92071
Country : US
Phone : (707) 342-1739
Product To Return : MCL2009 DRK160 ESC
Problem With Product : No forward drive without jogging wheels
Date Purchased : 2021-07-08
Where Purchased : Hobbytown santee


RMA: 2443

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : James Mitchell
Email : ronaldradiation@gmail.com
Street Address : 9228 bloomdale st
City : Santee
State : Ca
Zip Code : 92071
Country : US
Phone : (707) 342-1739
Product To Return : MCL2009 DRK160 ESC
Problem With Product : No forward drive without jogging wheels
Date Purchased : 2021-07-08
Where Purchased : Hobbytown santee


RMA: 2443

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User Note

8/17/2021  Check in

8/17/2021 Inspection – ESC is out of warranty by date. MOSFET board is damaged. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus, plus $8 shipping, for a total of $128. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice. Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/20/2021  Currently, the repair parts are out of stock. The estimated repair date is 8/27~8/31. Please pay the invoice before 8/27 if you agree to proceed with the repair. We’ll keep you posted as soon as the repair parts are restocked. Thank you!

https://www.paypal.com/invoice/p/#YV9GXTKLTWTK37E3

8/23/2021  Payment received

8/24/2021 Repaired ESC with new MOSFET board, Control board, Capacitor, then tested. See testing video.

8/25/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435450924119