RMA Status : Check-Out

Your Shipping Address:

Name : larry mulholland
Email : lmulholland1@comcast.net
Street Address : 415 sterling st.
City : sedro woolley
State : wa.
Zip Code : 98284
Country : united states
Phone : (360) 855-1718
Product To Return : VTX1 ESC
Problem With Product : Turn esc on to race,when put on track and throttle up, esc will turn off , also no power to receiver. Have to do this several times to operate properly.
Date Purchased : 2014-08-20
Where Purchased : a-main


RMA: 243

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : larry mulholland
Email : lmulholland1@comcast.net
Street Address : 415 sterling st.
City : sedro woolley
State : wa.
Zip Code : 98284
Country : united states
Phone : (360) 855-1718
Product To Return : VTX1 ESC
Problem With Product : Turn esc on to race,when put on track and throttle up, esc will turn off , also no power to receiver. Have to do this several times to operate properly.
Date Purchased : 2014-08-20
Where Purchased : a-main


RMA: 243

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User Note

Checked -in: 8/10/2015 3:41PM PST by Barbara Ho.

Inspection: 8/19/2015

  • Unit has old firmware version A55
  • Tested the unit with A55 firmware, no problem found
  • Updated the firmware to A64 and tested again, no problem found

RMA #243 testing video

Communication: 8/19/2015

The possible cause of ESC shut down when applying throttle could be varies causes. Such as motor or power train in the chassis. This case is currently pending. Our technical manager, Nick Malato, will contact you shortly for more details and suggestions.

Checked out: 8/25/2015 3:38PM PST by Barbara. Shipped via USPS First Class with tracking number: 9400111899562053360398