RMA Status : Check-Out

Your Shipping Address:

Name : Devin Wilbers
Email : dawnandblake@msn.com
Street Address : P.O. Box 473616
City : Aurora
State : Colorado
Zip Code : 80047
Country : United States of America
Phone : (720) 757-9484
Product To Return : Viper – VST Black Edition Series Motor
Problem With Product : There was severe cogging at initial throttle. Was put on a motor dyno and confirmed that the B lead was bad, along with the sensor board. it was in a RJ Speed Promod drag car paired with a Castle Mamba Max Pro ESC on 2s.
Date Purchased : 2015-07-10
Where Purchased : Mhor Rc Raceway


RMA: 240

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Devin Wilbers
Email : dawnandblake@msn.com
Street Address : P.O. Box 473616
City : Aurora
State : Colorado
Zip Code : 80047
Country : United States of America
Phone : (720) 757-9484
Product To Return : Viper – VST Black Edition Series Motor
Problem With Product : There was severe cogging at initial throttle. Was put on a motor dyno and confirmed that the B lead was bad, along with the sensor board. it was in a RJ Speed Promod drag car paired with a Castle Mamba Max Pro ESC on 2s.
Date Purchased : 2015-07-10
Where Purchased : Mhor Rc Raceway


RMA: 240

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User Note

Checked In : 8/4/2015 3:30PM PST by Barbara Ho

Inspection: 8/19/2015

  • Motor’s physical timing was set at 30 degrees when arrival.
  • Checked motor with motor analyzer to confirm sensor unit was good
  • Checked motor with motor analyzer to confirm it runs up to the specifications
  • No problem found
  • Please review attached videos

RMA 240 testing video #1

RMA 240 testing video #2

 

Communication: 8/19/2015

This case is currently pending. Our technical manager, Nick Malato, will contact you shortly to discuss more details. Or please feel free to contact Nick direct at nick.malato@hobbyauthority-dist.com

Checked Out: 9/1/2015 4:12PM PST via USPS First Class Mail with tracking number: 9400111899563824986793