RMA Status : Check-Out

Your Shipping Address:

Name : Daymon
Email : Damon.wells@rocketmail.com
Street Address : 7600 Vincent st
City : New Orleans
State : La
Zip Code : 70128
Country : United States
Phone : (504) 982-7570
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : The esc stop working it not letting me calibrate in it got hot just plugging it’s to the better
Date Purchased : 2021-07-01
Where Purchased : Jake’s performance hobbies


RMA: 2399

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Daymon
Email : Damon.wells@rocketmail.com
Street Address : 7600 Vincent st
City : New Orleans
State : La
Zip Code : 70128
Country : United States
Phone : (504) 982-7570
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : The esc stop working it not letting me calibrate in it got hot just plugging it’s to the better
Date Purchased : 2021-07-01
Where Purchased : Jake’s performance hobbies


RMA: 2399

« Click here to return to the home page

User Note

8/13/2021 Check In

8/15/2021 Inspection – ESC is out of warranty by date. MOSFET board shows damage.  See pictures. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

Normally, the cost to repair the ESC will be $120 plus $8 shipping, for a total of $128. Since the ESC is fairly new, we will extend a one time, courtesy 30% discount on the repairs. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice. Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/16/2021  Invoice https://www.paypal.com/invoice/p/#UPHVQECWGXSRRJQJ

8/16/2021  Payment received

8/16/2021 Repaired ESC with new MOSFET board, Control board and Capacitor, then tested. See testing video.

8/17/2021  Apply 30% discount. Refund $36 to the original payment method.

8/18/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435421756527