RMA Status : Check-Out

Your Shipping Address:

Name : David Sterk
Email : Djbsterk@cox.net
Street Address : 3408 s willow ave
City : Broken Arrow
State : Ok
Zip Code : 74012
Country : Usa
Phone : (918) 697-2275
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Ran 3 runs with a 3.5 R1 motor and then it acted like a sensor wire issue. Changed. Sensor wire. Same issue. Changed motors same issue
Date Purchased : 2021-07-24
Where Purchased : P&A hobbies


RMA: 2397

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : David Sterk
Email : Djbsterk@cox.net
Street Address : 3408 s willow ave
City : Broken Arrow
State : Ok
Zip Code : 74012
Country : Usa
Phone : (918) 697-2275
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Ran 3 runs with a 3.5 R1 motor and then it acted like a sensor wire issue. Changed. Sensor wire. Same issue. Changed motors same issue
Date Purchased : 2021-07-24
Where Purchased : P&A hobbies


RMA: 2397

« Click here to return to the home page

User Note

8/13/2021 Check In

Please reply this email with the purchase receipt. Thank you!!

8/15/2021 Please reply with proof of purchase so we can offer options. Thank you.

8/25/2021  Received proof of purchase.

8/30/2021 Inspection

  • ESC has MOSFET board damaged, possibly by motor signal out of sync or over current. Please see the damage in the below photo.

  • Unfortunately, this is not a manufacture defect. It is caused by some factors outside of the ESC . It is possible the motor sensor was out of sync, overcurrent
  • The cost to rebuild the ESC is $120 plus $8 return shipping and handling. Since this unit was fairly new, we would offer this one time courtesy 20% off discount and waive the return shipping. It will be $96 for this case. Please reply this email if you agree to proceed with service. Thanks

8/31/2021  Invoice  https://www.paypal.com/invoice/p/#5ZGBKWBUAV53N2KC

8/31/2021  Payment received

9/2/2021 Due to severe weather conditions, the delivery schedule for repair parts is delayed. We will proceed with your repair request immediately when we receive the shipment. We apologize for the delay and inconvenience caused!

9/4/2021 Service

  • Rebuilt the ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Tested and verified the ESC. Please review RMA#2397 testing video.

9/4/2021 Check out. Ship via USPS#9400111108435593821245