RMA Status : Actions

Your Shipping Address:

Name : mark gonzalez
Email : info@cencalhobbies.com
Street Address : 401 bangs ave suite c
City : modesto
State : california
Zip Code : 95356
Country : stanislaus county
Phone : (209) 353-2201
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Dead esc out of box. would not calibrate or communicate with any receiver.. hobby shop talked with support from a main and they confirmed it was dead out of box
Date Purchased : 2021-07-31
Where Purchased : cen cal hobbies


RMA: 2396

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : mark gonzalez
Email : info@cencalhobbies.com
Street Address : 401 bangs ave suite c
City : modesto
State : california
Zip Code : 95356
Country : stanislaus county
Phone : (209) 353-2201
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Dead esc out of box. would not calibrate or communicate with any receiver.. hobby shop talked with support from a main and they confirmed it was dead out of box
Date Purchased : 2021-07-31
Where Purchased : cen cal hobbies


RMA: 2396

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User Note

8/17/2021  Check in

8/17/2021 Inspection – Hello Mark, after inspecting your esc, there are two problems with the case. The ESC is from a batch several months ago so it doesn’t match the receipt date. The other problem is that the MOSFET board is severely melted and this doesn’t happen in shipping. This can only happen through an excessive amperage situation. such as:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

Please confirm if it is possible that this esc has been mixed up with another one. Thank you.

8/19/2021  Invoice for RMA-2448, RMA-2429, RMA-2396. Apply dealer discount 20%. Currently, the repair parts are out of stock. The estimated repair date is 9/1~9/3. Please pay the invoice before 9/1 if you agree to proceed with the repair. We’ll keep you posted as soon as the repair parts are restocked. Thank you!

https://www.paypal.com/invoice/p/#VYN8UE6LC88ADX57