RMA Status : Check-Out

Your Shipping Address:

Name : Christopher Hilborn
Email : chris.hilborn@yahoo.com
Street Address : 1367 Vauxhall Pl
City : Columbus
State : Ohio
Zip Code : 43204
Country : United States
Phone : (714) 319-4011
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Powers on but nothing happens. I think my kid might have pluged the battery in backwards
Date Purchased : 2021-08-03
Where Purchased : Cyclone Hobbies


RMA: 2395

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Christopher Hilborn
Email : chris.hilborn@yahoo.com
Street Address : 1367 Vauxhall Pl
City : Columbus
State : Ohio
Zip Code : 43204
Country : United States
Phone : (714) 319-4011
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Powers on but nothing happens. I think my kid might have pluged the battery in backwards
Date Purchased : 2021-08-03
Where Purchased : Cyclone Hobbies


RMA: 2395

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User Note

8/11/2021 Check In

8/11/2021 Inspection

  • ESC has reverse polarity damage.

  • We’d offer a 30% off discount and waive the $8 shipping for the service. The cost is $84. We will send you a PayPal payment request by email. Please kindly proceed with the payment if you agree the service.

8/12/2021  Please pay the invoice if you agree to proceed with the repair. Thank you!

https://www.paypal.com/invoice/p/#8MNR89QGA9LTBZ9D

8/12/2021  Payment received

8/13/2021 Service

  • Rebuilt the ESC with brand new MOSFET board, capacitor module, and thermal pad.
  • Performed quality service recall service (P2129) on the control board.
  • Tested and verified the ESC. Please review RMA#2395 testing video.

8/13/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435870099121