RMA Status : Check-Out

Your Shipping Address:

Name : Todd Dixon
Email : zipdrivex@hotmail.com
Street Address : 2133 King Ave West
City : Billings
State : Montana
Zip Code : 59102
Country : USA
Phone : (406) 208-4393
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Throttle issues after ESC was overheated due to the transmission locking up in the middle of a run. Throttle does not work unless wheels are spun on vehicle, I was advised this was a bad FET and needed to be sent in for repairs.
Date Purchased : 2021-04-15
Where Purchased : Local Friend


RMA: 2392

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Todd Dixon
Email : zipdrivex@hotmail.com
Street Address : 2133 King Ave West
City : Billings
State : Montana
Zip Code : 59102
Country : USA
Phone : (406) 208-4393
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Throttle issues after ESC was overheated due to the transmission locking up in the middle of a run. Throttle does not work unless wheels are spun on vehicle, I was advised this was a bad FET and needed to be sent in for repairs.
Date Purchased : 2021-04-15
Where Purchased : Local Friend


RMA: 2392

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User Note

8/13/2021  Check in

8/15/2021 Inspection – ESC is out of warranty by date. MOSFET board shows damage.  See pictures. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping, for a total of $128. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice. Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/16/2021  Invoice  https://www.paypal.com/invoice/p/#ZCNH56DSADLW3H5T

8/16/2021  Payment received

8/16/2021 Repaired ESC with new MOSFET board, Control board and Capacitor, then tested. See testing video.

8/18/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435421731227