RMA Status : Check-Out

Your Shipping Address:

Name : Jacob Hensley
Email : J95svt@gmail.com
Street Address : 3 Stratos LN
City : Ringgold
State : GA
Zip Code : 30736
Country : USA
Phone : (423) 355-2855
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Esc is cutting out and not progressing through the stages correctly.
Date Purchased : 2021-07-06
Where Purchased : Stormer Hobbies


RMA: 2381

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jacob Hensley
Email : J95svt@gmail.com
Street Address : 3 Stratos LN
City : Ringgold
State : GA
Zip Code : 30736
Country : USA
Phone : (423) 355-2855
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Esc is cutting out and not progressing through the stages correctly.
Date Purchased : 2021-07-06
Where Purchased : Stormer Hobbies


RMA: 2381

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User Note

8/12/2021  Check in. Please provide a proof of purchase to verify the warranty. Thank you!

8/12/2021 Received receipt.

8/12/2021 Inspection – ESC is out of warranty by date. MOSFET board shows damage.  See pictures. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

Normally, the cost to repair the ESC will be $120 plus $8 shipping, for a total of $128, however, since it is so new, we will extend a one time courtesy 50% discount for the repairs. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice. Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/16/2021  Invoice  https://www.paypal.com/invoice/p/#3UJJSFCPFETNBLCX

8/16/2021  Payment received

8/16/2021 Repaired ESC with new MOSFET board, Control board and Capacitor, then tested. See testing video.

8/17/2021  Apply 50% discount. Refund $60 to the original payment method.

8/18/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435421520036