RMA Status : Check-Out

Your Shipping Address:

Name : Justin stephens
Email : justinstephens6686@gmail.com
Street Address : 1577 still whell rd
City : Springfield
State : Georgia
Zip Code : 31329
Country : United States
Phone : (912) 656-8165
Product To Return : MCL2009 DRK 160
Problem With Product : Won’t come on no lights or nothing only the fan works
Date Purchased : 2021-07-30
Where Purchased : Anthony’s hobby shop in pooler Georgia


RMA: 2379

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Justin stephens
Email : justinstephens6686@gmail.com
Street Address : 1577 still whell rd
City : Springfield
State : Georgia
Zip Code : 31329
Country : United States
Phone : (912) 656-8165
Product To Return : MCL2009 DRK 160
Problem With Product : Won’t come on no lights or nothing only the fan works
Date Purchased : 2021-07-30
Where Purchased : Anthony’s hobby shop in pooler Georgia


RMA: 2379

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User Note

8/9/2021  Check in

8/9/2021 Communication – Please provide receipt for warranty work. Thank you.

9/1/2021  Received proof of purchase.

8/30/2021 Inspection – MOSFET board is damaged. This damage is not a manufacturers defect. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

Normally the cost to repair the ESC will be $120 plus $8 shipping, but since the ESC is relatively new, we will offer a one time only 50% discount on the repairs. This will include new MOSFET board, Control board and Capacitor. Please reply directly to this email and we will send an invoice to move forward with repairs. Please reply with your gearing, car type, etc and we can offer suggestions to help prevent this from happening again. Thank you.

9/7/2021  Invoice  https://www.paypal.com/invoice/p/#7FVC8ZHL3W8SXBPU

9/8/2021  Payment received

9/8/2021 Repaired ESC with new MOSFET board, Control board and Capacitor, then tested. See testing video.

9/10/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435516368444