RMA Status : Check-Out

Your Shipping Address:

Name : SCOTT CHITWOOD
Email : uofkwldcts@gmail.com
Street Address : 11007 HAYFIELD DR
City : ALEXANDRIA
State : Kentucky
Zip Code : 41001
Country : United States
Phone : (859) 322-3305
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Will not run unless you turn the wheels manually to start.
Date Purchased : 2021-04-26
Where Purchased : On-line Hobby Store


RMA: 2353

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : SCOTT CHITWOOD
Email : uofkwldcts@gmail.com
Street Address : 11007 HAYFIELD DR
City : ALEXANDRIA
State : Kentucky
Zip Code : 41001
Country : United States
Phone : (859) 322-3305
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Will not run unless you turn the wheels manually to start.
Date Purchased : 2021-04-26
Where Purchased : On-line Hobby Store


RMA: 2353

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User Note

8/2/2021  Check in

7/29/2021 Inspection – ESC is out of warranty by date. MOSFET board shows damage. Diode on capacitor is burnt. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus, plus $8 shipping, for a total of $128. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice.  Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/5/2021  Invoice  https://www.paypal.com/invoice/p/#33CYWE67Y2PEMBH2

8/5/2021  Payment received

8/5/2021 Repaired ESC with new MOSFET board, Control board and Capacitor, then tested. See testing video. Thank you.

8/6/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435803769237