RMA Status : Check-Out

Your Shipping Address:

Name : Carl “Edd” Deckard
Email : edro0042@gmail.com
Street Address : 1329 Sheridan Ave.
City : Niles
State : Michigan
Zip Code : 49120
Country : USA
Phone : (812) 360-1764
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Previous RMA#2148
Will NOT BOOT UP AT THE RACE TRACK. I just received back from your service department. The issue has not been resolved. The esc works at home, but WILL NOT WORK AT THE RACE TRACK. It will not boot up at the track. I reset the radio settings before calibrating the esc at home. But still will NOT BOOT UP AT THE TRACK. At this point I would like a replacement.
Date Purchased : 2021-04-30
Where Purchased : Maclan-racing.com


RMA: 2341

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Carl “Edd” Deckard
Email : edro0042@gmail.com
Street Address : 1329 Sheridan Ave.
City : Niles
State : Michigan
Zip Code : 49120
Country : USA
Phone : (812) 360-1764
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Previous RMA#2148
Will NOT BOOT UP AT THE RACE TRACK. I just received back from your service department. The issue has not been resolved. The esc works at home, but WILL NOT WORK AT THE RACE TRACK. It will not boot up at the track. I reset the radio settings before calibrating the esc at home. But still will NOT BOOT UP AT THE TRACK. At this point I would like a replacement.
Date Purchased : 2021-04-30
Where Purchased : Maclan-racing.com


RMA: 2341

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User Note

8/2/2021  Check in

8/2/2021 Inspection – Hello Carl, we have checked your data log and we found what is causing your problem. Your battery is only reading 5.9v, and your voltage cut off is set to 6v. See attached picture. Running your battery that low will also damage the battery.

The ESC does not know where it is. It does not connect to the internet, and is not effected by interference in a building. Radios on the other hand can be effected by these things.

We have tested the ESC numerous times and it functions absolutely perfectly. There is nothing wrong with the ESC.

8/3/2021 Installed ESC into a car and tested again. Please see video. There is nothing wrong with the ESC. There is no need to replace the ESC. We can provide a phone call on Wednesday 8/4/2021 to explain if you’d like. Thank you.

 

 

8/25/2021 Testing bootloader installed

  • According to the communication, we installed an updated bootloader to this M32t Pro 160 to verify the unique issue. The customer agrees to work with us to test again, and feedback with findings.
  • Should you have any feedback, we appreciate that you can contact Cameron directly. Thank you

8/25/2021 Check Out

Shipped via US Priority  Mail with tracking number: 9405511108435450715635