RMA Status : Check-Out

Your Shipping Address:

Name : Edward Grant
Email : 2grant1976@gmail.com
Street Address : 21312 89th St.
City : California City
State : CA
Zip Code : 93505
Country : United States
Phone : (562) 739-3734
Product To Return : Maclan Racing – MCL1069 DRK 3.5T
Problem With Product : Motor want work
Date Purchased : 2021-07-09
Where Purchased : Pacific Coast Hobbies


RMA: 2314

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Edward Grant
Email : 2grant1976@gmail.com
Street Address : 21312 89th St.
City : California City
State : CA
Zip Code : 93505
Country : United States
Phone : (562) 739-3734
Product To Return : Maclan Racing – MCL1069 DRK 3.5T
Problem With Product : Motor want work
Date Purchased : 2021-07-09
Where Purchased : Pacific Coast Hobbies


RMA: 2314

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User Note

7/20/2021 Check In

7/21/2021 Inspection

  • The motor was damaged on the rotor and the front can bearing slot. We discovered the motor shim was replaced. It is not a manufacturing defect as it was opened and replaced with an incorrect shim.

  • The above photo shows the correct shims labeled 1 and 2. The number 3 was found in the motor. This case is not a warranty.
  • The below parts need to be replaced to rebuild this motor:
    • Front motor can  ($20 special order)
    • Front bearing  ($9.99)
    • Rotor   ($44.99)
    • Motor screws  ($9.99)
  • The cost of rebuild service is $84.97 plus return shipping $8. Since this motor was just recently purchased, we would offer this ONE TIME courtesy support with 30% off and waive the shipping. It will be $59.47 for the repair. We will send you a PayPal payment request, if you agree with the service, please proceed with the PayPal payment. Thanks!!

7/23/2021 Customer reply

7/23/2021 Maclan’s reply

Dear customer.

While we perform all services, we do not make any assumptions. We only indicate what we can see as facts in the case. We present the facts with clear photo images or videos so we don’t create any confusions. In this case, the motor was seriously damaged by a foreign object. That resulted the permanent damages on rotor and front bearing. When a product was damaged by a foreign object, it is not a manufacture or material defect. We simply were stating a fact. We hope you can understand.

We will go ahead and rebuild this motor with a new rotor and bearing. We will also test it on a motor analyzer with a video. It will be a one time courtesy service. Thank you very much and have a nice weekend.

Please review RMA#2314 testing video.

7/26/2021  Check out. Ship via USPS#9400111108400829469669