RMA Status : Check-Out

Your Shipping Address:

Name : Luis ortiz
Email : Ray.finishlinefloors@gmail.com
Street Address : 37 morningstar rd
City : Staten island
State : Ny
Zip Code : 10303
Country : United states
Phone : (929) 337-5262
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Product has no fan and red light no ommunication
Date Purchased : 2021-01-29
Where Purchased : Brownies hobbys


RMA: 2287

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Luis ortiz
Email : Ray.finishlinefloors@gmail.com
Street Address : 37 morningstar rd
City : Staten island
State : Ny
Zip Code : 10303
Country : United states
Phone : (929) 337-5262
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Product has no fan and red light no ommunication
Date Purchased : 2021-01-29
Where Purchased : Brownies hobbys


RMA: 2287

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User Note

7/19/2021  Check in

7/20/2021 Inspection

  • The ESC is the first batch from 2020 week 45 production.

  • The ESC has melted capacitor module due to overcurrent. It resulted shorted bridge on the positive power and the motor phase C.

  • ESC MOSFET damaged.
  • The cost to rebuild the ESC is $120 plus $8 return shipping and handling. We will combine the payment with the other RMA#2288. We will provide a discount for multiple units.

7/21/2021  Please pay the invoice if you agree to proceed with the repair.  Thank you!

Invoiced with for RMA-2279, RMA-2288.

7/28/2021  Resend Invoice  https://www.paypal.com/invoice/p/#SRKMW89WJG63N92G

7/28/2021  Payment received. Currently, the capacitor module is out of stock. The estimated delivery date is around 8/3.

7/30/2021 Service 2279/2287/2288

7/30/2021 Check Out

Shipped via US Mail with tracking number: 9405511108400862875505