RMA Status : Rejected

Your Shipping Address:

Name : Jonathan
Email : kxmxracerjon@aol.com
Street Address : Greiner
City : Indianola
State : Iowa
Zip Code : 50125
Country : United States
Phone : (515) 402-9449
Product To Return : VTX10-Black Edition ESC
Problem With Product : Will not turn on
Date Purchased : 2015-04-18
Where Purchased : Will Bill’s Hobbies


RMA: 226

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jonathan
Email : kxmxracerjon@aol.com
Street Address : Greiner
City : Indianola
State : Iowa
Zip Code : 50125
Country : United States
Phone : (515) 402-9449
Product To Return : VTX10-Black Edition ESC
Problem With Product : Will not turn on
Date Purchased : 2015-04-18
Where Purchased : Will Bill’s Hobbies


RMA: 226

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User Note

Checked-In: 7/24/2015 12:12pm PST by Barbara

This case is rejected as a warranty case because:

  • The unit physically shows long time wear and tear. It does not match the invoice date as for 2-months old
  • The firmware shows version A55 (see below photo). This version of firmware was 3 years old. We do not deliver A55 firmware for 2+ years. We also called back HRP’s inventory in 2013/14. ┬áThere is no A55 version in the market for 2 years.
  • IMG_7807

If the customer would like to trade-in for a new unit, please contact Nick Malato (nick.malato@hobbyauthority-dist.com) or check below web site for details.

http://hadrma.com/service/trade-in-program/