RMA Status : Check-Out

Your Shipping Address:

Name : Neal Correia
Email : ncorreia2002@hotmail.com
Street Address : 6 Abbott St
City : Belleville
State : Ontario
Zip Code : K8N0E7
Country : Canada
Phone : (416) 882-8600
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Red light flashes on ESC. When I down grade the firmware then update it it works but after I make a run and shut down ESC it loses connection to Radio and red light flash on the ESC. Once connected it works as it should without slowing down or any issues.
Date Purchased : 2021-06-21
Where Purchased : Xtreme R/C


RMA: 2256

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Neal Correia
Email : ncorreia2002@hotmail.com
Street Address : 6 Abbott St
City : Belleville
State : Ontario
Zip Code : K8N0E7
Country : Canada
Phone : (416) 882-8600
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Red light flashes on ESC. When I down grade the firmware then update it it works but after I make a run and shut down ESC it loses connection to Radio and red light flash on the ESC. Once connected it works as it should without slowing down or any issues.
Date Purchased : 2021-06-21
Where Purchased : Xtreme R/C


RMA: 2256

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User Note

7/12/2021  Check in

7/12/2021 Inspection – ESC date code does not match receipt. Is it possible that you have mixed up this esc with one purchased more recently?

Wires have been removed from ESC so we are unable to test. MOSFET board shows over amperage damage. See picture.

Possible causes are:

  • Improper power input (reverse polarity)
  • excessive amp draw (extreme burnout, improper gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Please reply to this email directly and we will send an invoice. Also, please include the car you are running, motor, can timing and gearing so we can offer suggestions to prevent this from happening again, Thank you

.

7/14/2021  Invoice  https://www.paypal.com/invoice/p/#SB2C8W9A4RMC3YVB

7/15/2021  Payment received

7/16/2021 Service

  • Rebuilt the ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Tested and verified the ESC. Please review RMA#2256 testing video.

7/16/2021 Check Out

Shipped via US Mail with tracking number: LZ593932938US